Our selectable tiered Nationwide Managed Infrastructure Services provides our contracted clients options for easy access to a centrally managed nationwide infrastructure services.

Our Auckland based Service Desk is implemented using the ITIL framework and leverages our client engagement processes to offer service level managed Incident and Service Fulfilment service requests. Fixed fee options make this an attractive offering to our clients. This service has been running for over two years and is well established.

Services offered:

  • Service DeskCentrally managed delivery and support via the NZ Data Service Desk
  • Nationwide Incident and Service Fulfilment
  • Hardware Pre-Staging and Managed Deployments
  • Technology Deployment and Support Services
    • Digital Signage
    • Audio Visual Systems
    • WAN and LAN provisioning
    • Wireless
    • Digital surveillance (Cameras)
    • Kiosks
    • Power systems
    • Electrical Vehicle Charging systems
    • Drones as a Service

Features and Benefits:

  • New Zealand based Service Desk offers a single point of contact for clients:
    • Portal access for contracted clients
    • Email
    • Phone
    • Skype for Business
  • Service Level tracking: NZ Data uses a service management tool for end-to-end service level recording and reporting
  • Fixed fee pricing options to match your nationwide service requirements
  • Tiered Service model options to meet your requirements
  • Service catalogue ‘fixed fee’ options
  • ‘SMART’ Connect offers remote connection
  • ITIL aligned services provides for a seamless extension of your support team processes:
    • Incident Management
    • Service Fulfilment
    • Managed site infrastructure documentation (optional service)
    • Site Asset management (optional service)
    • Service Requests are managed to agreed Service Levels
    • Service delivery function and reporting
  • Broad range of infrastructure services delivered to agreed standards
  • Agreed equipment types and models used as agreed
  • Optional value-based services
    • Preventative maintenance services
    • Standard site reporting, audits and assessment services
  • Complementary infrastructure advisory services